Tech Support > Microsoft Windows > Windows CRM > Problem Resolving Email Addresses to Contacts in CRM via Outlook
Problem Resolving Email Addresses to Contacts in CRM via Outlook
Posted by Lee Connell on February 17th, 2006


When creating a new email and inserting the email address I am sending too
which does map to a CRM contact in CRM 3.0. I get the following error.

"The sender does not have an e-mail address in Microsoft CRM. Do you want to
send the e-mail? If you click yes, the e-mail will be sent out, but no
corresponding activity will be created in Microsoft CRM.

What am I doing wrong here? I also noticed that Microsoft CRM contacts do
show up when I click the "To:" however the contacts that I've added in CRM
are not showing up?

Thanks!

Posted by Jason Dibble [MSFT] on March 31st, 2006


This is due to your CRM user record not having a primary e-mail address set.
Update your user record and then the error will not occur.


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