Being new to CRM, I have a simple question: when setting up a queue as
per the implementation guide, do emails to the queue automatically
appear as cases or activities? as mine seem to be disappearing into a
black hole.

Here's what I do:

1.install CRM 3.0 on SBS 2003 sp1
2. follow instructions for adding a queue user, except I disable the
account after adding the queue to CRM and running the rule deployment
wizard
3. send email to queue
4.email is routed through to the mailbox I set up for CRM
(CRMMail@domain.com)
5. after 10sec or so it disappears
6. nothing - doesn't appear in the queue, no activities or cases are
generated

I suspect I'm missing something very obvious.


thanks in advance

When you configuration Email Router, you must create CRM mailbox (ie.
CRMMail@domain.com). Then use "Rule Deployment Wizard" to config what crm
user you want to route. Your incoming Email will be Email Activity (Completed
Activity)

But about send mail to queue, I don't know.

Note. Your incoming mail must reply from CRM mail (Subject like ".....
CRM:00020004")


"sara" wrote:

make sure that the queue's owner is not in restricted access mode

mike

STEPS TO CREATE QUEUE USER IN MSCRM V3
------------------------------------------------------

1. Create a "support" user in AD with Exchange emailing capability.
2. Create the "support" Queue in MSCRM >> Settings >> Business Unit >> Queue.
3. Match the Queue's email value to the "support" user's email in 1. above.
4. Run the Forwarding Rule Wizard on the Queue (it will show up just like
other CRM users).
5. Disable the "support" user in AD, email will still flow into the CRM Queue.

You should also ensure that the support exchange account has the follow
properties set:
-Ensure "self" is added the mailboxes allowed user.
-Ensure "self" has "read permissions" checked.
-Ensure "self" has "full mailbox access" checked.
-Ensure "self" has "Associated external account" checked.


Check if the user if he has got "Restricted User Access" in CRM.

hth

Regards,
Nathan Warner

"mikeasandiego" wrote:

Hi,

I've done all what is suggested , but when i send an email to the
support "queue email" they don't go to the queue they are kept in the
inbox of CRM router mailbox "I've checked it throuh OWA"

any suggestions ?

Hi,

May be to do with your exchange settings.

Relays and connection.

Those issues can somtimes need a MS case unfortunatly

Regards,
Nathan Warner

"ahashimi@gmail.com" wrote:

I have also followed these instructions to the point, and reviewed other
solutions from other Expert/MVP/Blog forums.

None seem to have solved the issue...

The mails do enter the exchange mail box, however never route to the CRM queue

Any ideas on Troubleshooting?

"Nathan Warner" wrote:

Mark

Did you resolve the below as I now have exactly the same problem?

Regards
Gavin

"Mark Leon" wrote:

'I have the same probelm, and looking over the web is a generalized problem.
I can send email correctly from crm to anywhere, but regardings queues
nothing is working, the emails are been forwarded as they should, but never
shows at queue list on the workspace. The settings are the defined on the
documnetation:

- create the user in the Active Directory and setup exchange advanced setup
(mailbox rights) SELF account with "associated self account" and "full
mailbox access", in the custom attributes defined the 1st one as
CRMEmailEnable.
- disable the user
- define the queue in MS CRM, set the email field with the account email and
with radio button "All
incoming e-mail" selected and the destinated crm user

I had change accounts, destinated crm user, check the forward rules,
everything, but with no success...

regards, Rodrigo Frez


"Gavin Urtel" <GavinUrtel@discussions.microsoft.com> wrote in message
news:FD917B59-AF13-4B7D-9DB4-B57788C87D5C@microsoft.com...

Folks:

The user who OWNS the queue does not have sufficient roles and privaleges.
Assign a user to the queue who is ALL roles and remove roles as needed to
make this work.

-Judah

"Rodrigo Frez" wrote:

Judah,

I have added a user that has all the roles in my system including
Administrator but it still does not work. Any other suggestions?

"Judah" wrote:

This is driving me insane.

I cant get his to work, what the hell is going on!...

Shouldnt this be a HOTFIX or something?

Carlos.

"geoff" wrote:

1)Be sure the forward e-mail address used in the rule deployment is the same
as the
e-mail address you used for the sinkbox when you installed Crm server.
2)Let the e-mail router service run under local system account.

"ctaborda" wrote: