Tech Support > Microsoft Windows > Windows CRM > Provide a way to e-mail an article *from* the article
Provide a way to e-mail an article *from* the article
Posted by Linda Eskin on September 7th, 2006


I have finally found an article by browsing through the knowledge base, I'm
looking right at it, and want to send it to someone, but there's no way to do
that (AFAIK).

Instead, I have to go to the menu, New > New Activity > e-mail, then create
a message, and insert the KB article (search for it, or switch to Subject
Browse in the pull-down, and browse down through the subject tree to find it
again, assuming I have any idea where it was in the subject tree).

An "E-mail This Article" kind of button would be very helpful.

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http://www.microsoft.com/Businesssol...oft.public.crm

Posted by Linda Eskin on September 7th, 2006


I see now that this is possible when viewing the article under My Work >
Articles, but not under Service > Knowledge Base.

My suggestion still applies then, to the latter.

"Linda Eskin" wrote:


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