Hi,

a) We have different external and internal email addresses. Will the
CRM system be able to reconcile/deal with these? (for example, my
external address is abe.lincoln@foo.com, but my internal address is
abe.lincoln@ny.foo.com)

b) Will MS CRM be able to track more than one email address of a
client? i.e. the contact has a work email and a home email.

c) how does the CRM plugin for exchange work? Does it involve some
sort of exchage rules? If it is rules, is there anyway for users to
prevent the plugin from working by modifying/deleting the rules?

d) if I send a CRM email, is SMTP involved? if so .. does MS CRM
support SMTP AUTH commands or does MS CRM just send email pretending to
be me?

e) does the CRM Plugin for exchange allow normal Exchange journaling of
email to continue to function?

f) would any emails get around the exchange journaling function?

Thanks for any help,
Soon to be CRM Implementor

I'm afraid most of the info re: v3.0 is still under NDA. I would reocmmend
forwarding questions directly to your MBS rep.

--

Matt Parks
MVP - Microsoft CRM


"Anonymous CRM User" <pedroquien@gmail.com> wrote in message
news:1127434109.299138.323810@f14g2000cwb.googlegr oups.com...
Hi,

a) We have different external and internal email addresses. Will the
CRM system be able to reconcile/deal with these? (for example, my
external address is abe.lincoln@foo.com, but my internal address is
abe.lincoln@ny.foo.com)

b) Will MS CRM be able to track more than one email address of a
client? i.e. the contact has a work email and a home email.

c) how does the CRM plugin for exchange work? Does it involve some
sort of exchage rules? If it is rules, is there anyway for users to
prevent the plugin from working by modifying/deleting the rules?

d) if I send a CRM email, is SMTP involved? if so .. does MS CRM
support SMTP AUTH commands or does MS CRM just send email pretending to
be me?

e) does the CRM Plugin for exchange allow normal Exchange journaling of
email to continue to function?

f) would any emails get around the exchange journaling function?

Thanks for any help,
Soon to be CRM Implementor