Relates to the Service Module in CRM.
I have set up Queues in the CRM module to which users can send emails from
their desktop. I would like some of these emails to be converted to a CASE,
automatically with some basic fields filled in from the email content. I was
told that version 3.0 is capable of doing this, but am still trying to figure
out how to achieve this. Has anyone succeeded in being able to do this? Any
advice would be appreciated.

No, I haven't gotten that far yet. I have done as you, created queues and
have e-mail templates for acknowledging a case has been opened, but I haven't
automated the creation of a case.
How would you default the subject?
--
Doug M - DBA


"Ajay" wrote: