Tech Support > Microsoft Windows > Windows CRM > Queue field?
Queue field?
Posted by Louis on August 18th, 2003


For Cases that are in a Queue, what field in the Case document corresponds
to the Queue? If I were just looking at a Case and wanted to see in the
details what Queue it was in, I wouldn't know unless I went to the Queue to
see all the Cases.


Posted by lindad on August 21st, 2003


You may have already figured out. When a Case is assigned
to a queue the case does not change ownership. Nor is
there any reference to the queue itself in the Case.

Queue/case info is found in the Queue-related tables and
you see cases that are assigned to queues thru the UI in
Workplace.


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