Hi,

I tried to create a queue in MS CRM 3.0 (eg: named support@xpto.com)

the tasks i did was:
- create the user in the Active Directory and setup exchange advanced setup
(mailbox rights) SELF account with "associated self account" and "full
mailbox access", in the custom attributes defined the 1st one as
CRMEmailEnable.
- disable the user
- define the queue in MS CRM...

But... when i try to send a email to the queue it doesnt work... the queue
still empty... any suggestions about how to put the feature working are
welcome

thx,
Luis Soares

When you defined your queue in CRM did you enter the email address in the
E-mail field?

Also on Incoming E-mail did you select the radio button labeled: All
incoming e-mail?


--
David Wasserman
www.grandconsult.com



"lsoares" wrote:

Hi,
Yes i defined the email on the queue and the all incoming e-mail option but
i still dont get the emails on the queue dunno why...

"David Wasserman" wrote:

I'm not sure whether this is an exchange issue, the way the email account is
set up, or if it's a CRM issue. Have you tried setting the queue to another
email address that you know works? Can you get email delivered to the
address you're trying to set up in CRM outside of CRM?

--
David Wasserman
www.grandconsult.com



"lsoares" wrote:

Hi,

Have you deployed a mailbox rule to this queue in the same way that you
would with a user - except in this case you want all mail to be forwarded
into CRM.

Regards

Pete

"lsoares" wrote:

Hey,

After reading your post, i just notice that i didnt have created them...
after i created a mailbox rule from suport@mydomain.com to the suport CRM
user(right?)

It still not working althought i notice that in the email client im
receving the emails with the attach in the suport account...

thx,
Luis Soares

"PeteC" wrote:

Have you resolved this problem?? I am experiencing the exact same issues.
Danielle

"lsoares" <lsoares@discussions.microsoft.com> wrote in message
news:68BF99DA-5338-4565-95A0-548057EAF2EB@microsoft.com...

I struggled with this issue for quite some time. One of the things I found
was, even though the rule was deployed to the mailbox, it wasn't always
enabled. I'm going off memory here, so pardon if I'm a little vague :-).
To fix, I enabled the queue user, created an outlook profile, went into
Tools, Options, Advanced Options and then either under Com Add-Ins or Add-In
Manager there was a CRM checkbox which wasn't checked in my case. Once I
checked this and disabled the queue user again, the queue began working.

If the above "instructions" aren't clear enough, post back and I will enable
my queue user (scary!) and check the exact setting location.

Neil
"lsoares" <lsoares@discussions.microsoft.com> wrote in message
news:85D49B9A-D69A-46F0-996F-7EF5C85717C7@microsoft.com...

Hey,
I went there but i got no CRM option :P

"Neil" wrote:

Hey,

I think that i found the problem... but i still not know how to solve it...

I just notice that all received emails (on outlook) arent going
automatically as they should to MS CRM 3.0 (yes… i got track all messages
enable)

I have MS CRM Exchange Router installed on the same machine of the MS
Exchange Server 2003…

When using Outlook i can see that the emails are forward to me as
attachements but not going directly to Microsoft CRM…

I can also send direct emails throw Microsoft CRM and see them in Outlook
and as incoming on Microsoft CRM…

This means that my incoming emails aren’t working very well… From
Outlook->Ms CRM… all outgoing messagers are ok…

I think that’s a Microsoft Email Router problem… also tried to repair but it
didn’t solved it…

Any suggestion about how to solve this problem?

PS: im not using the Ms Outlook Client, should that be the problem? Do i
really have to use it so emails get routed to MS CRM?