Hi ,
i have a scenario where in i need to store all the customer satisfaction
mails sent by customers onto a queue.
1- Do i need to have a router in place to achieve this functionality?
As i understand , router is required only if you want to maintain a thread
of emails as activities in CRM.
Can i avoid the installation of router and still get the mails on to a
specific queue?
2-How can i control the access to queues? As i see, the Roles and Privileges
allow to set either zero or organization level privs on queues.Is there
anything else that is required to be set?

thank you

1. If you just assigned CRM Email Activities that are "Customer Satisfaction"
into a Queue, then you don't need to have the router in place.

2. Access to Queue is either on or off for the privilages, however, the
access to an email activity in a queue is also restricted by the Activity and
other Entity privieges. For example, if user can't read any email unless own
by the user, then even if that user has access to Queue, it will not able to
"read" those emails...


Frank Lee, Microsoft CRM MVP
Workopia, Inc.
http://microsoft-crm.spaces.live.com



"~Jij" wrote: