Ted,

Unfortunately, the SFO client is only designed to handle "Sales" functionality.
As such, it doesn't give you access to many of the service features and this is
one of them.

CRM 2005 should have this feature.

Matt Parks
MVP - Microsoft CRM

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On Mon, 26 Jul 2004 19:51:12 -0700, Ted H. <TedH@discussions.microsoft.com>
wrote:

I have setup CRM 1.2, the Exchange Router and the Outlook add-in. I am using
Outlook 2003 / Exchange 2003.

When sending emails from within Outlook (by selecting the ‘CRM E-mail’ toolbar
button) there are not as many options for referencing the email to different CRM
items. Using the ‘Regarding…’ button, only the following lookup fields appear
in the drop down (Account, Contract, Opportunity, Lead, Quote, Order).

If I create the email from the CRM client (IE), the ‘Regarding…’ lookup also
includes Case and Contract.

I would like to be able to reference a Case when sending an email from the
Outlook add-in. Is there something else that needs to be configured?

Thanks in advance,
Ted