you need to look through the sdk which is available on msdn.microsoft.com

you cannot so much as customize the UI rather than add menu items etc


"Amar" <amar@null.com> wrote in message
news:8a2901c34567$9a0012f0$a401280a@phx.gbl...

Thanks for the quick response.
Sorry, are you saying there is not enough documentation
for changing the branding and make the UI look like rest
of the applications used in the organization.

if you are saying you want to make crm look like your company specific
applications then i would have to say no. CRM is not customizable to that
extent.



anyone else care to comment?


"Amar" <Amar@null.com> wrote in message
news:8af501c3456e$e8b23ca0$a401280a@phx.gbl...

Colours may be possible as its just style sheets but really you want to keep
the look and feel. Microsoft have invested a lot of time getting the look
and feel right.

Also if you start messing around with unsupported customizations you may get
yourself into a position where microsoft will not support you. You should
only make changes where microsoft have published a mechanism.



"Amar" <amar@null.com> wrote in message
news:02bf01c34579$0069f810$a301280a@phx.gbl...

John,
I don't want to come across as a CRM basher (I am
not..I like the tool). But I don't think MS spent much
time getting the look and feel right. They even missed
many components in their own style guide!
http://msdn.microsoft.com/library/default.asp?
url=/library/en-us/dnwue/html/welcome.asp

Where is the "Edit" menu? What about context menus for
right clicking? The only way to cut and paste is with
keyboard shortcuts.

Look and feel are the biggest improvements they could
make going forward....

-=Slacker=-

You answered first Ryan

I speak to a number of people who see the interface and actually assume its
a full blown windows app and so expect it to behave like one. When i demo
the product i always start by showing all the stuff in the web first and
then move into the outlook client to show that the outlook interface is the
same.



"Ryan LaNeve" <rlaneve@NOaviincSPAM.com> wrote in message
news:OsF6QcZRDHA.2480@tk2msftngp13.phx.gbl...

The fact that it is a "web app" is no defense for a poor
interface design. Internet Explorer has an Edit menu.
Internet Explorer has a right click context menu.

Please keep in mind, I like the product. I use the
product. However, there is abosultely NO REASON they
can't fix it. The application really comes across
like "amateur hour" sometimes.

The outlook client to me has only 3 components, and only
one is implemented well so far. 1) Synchronization.
This works great. 2) The extra 6 buttons on a toolbar.
3) A pile of weblinks that turns outlook into a web
browser.

I would like to see far improved integration into
outlook. If I create an activity in CRM using the web
interface, it doesn't update into the outlook calander.
If I create an activity through the outlook client on the
activity tab it doesn't update the outlook calander. If
I create a calander entry thoguh the outlook menus it
doesn't update teh outlook calander. ONLY if you click
the button on the toolbar will it do both.

This is why I say it comes across as amateur hour at
times. A mature product would never have this. It is
hard enough to get users not to do stupid things as it
is. There are many mature CRM products. MS has some
catchup to do.

-=Slacker=-

If you want to see amateur hour - take a look at the eRequisition product.
Then you will appreciate the CRM interface..

Perry

"Alex Rastor" <slack@NOSPAM.net> wrote in message
news:97c901c34621$164d84f0$a401280a@phx.gbl...