- Re: Knowledge Base
- Posted by Ryan on June 30th, 2003
I have a 'sales' only license and 'knowledge base' is available in the
workplace section of CRM.
"Todd Newman" <tnewman@upstreamsoftware.com> wrote in message
news:uTjPRiwPDHA.2432@TK2MSFTNGP10.phx.gbl...
- Posted by Todd Newman on June 30th, 2003
Great!
I was worried.
In the Learn2 Internet based training it suggests that only Customer Service
users can view the knowledge base.
Thanks,
Todd Newman
"Ryan" <rcalderhead@aspire.com> wrote in message
news:u2QX%23vwPDHA.1336@TK2MSFTNGP11.phx.gbl...
- Posted by Robert Kszan on July 1st, 2003
Hi Todd,
I don't believe that searching the Knowledge Base is the problem. I believe
the issue is that you need to have a Customer Service licence (at least
Standard) in order to add articles into the Knowledge Base (since there
doesn't appear to be any other entry points for creating articles). The
best solution in this case would seem to be to have one user with a CRM
Suite license (which will also require a Customer Service Server license),
who can then act as the manager for creating & publishing Knowledge Base
articles. I'm not sure if there are any other ways to accomplish this such
as programmatically, but $1295 for the Standard Suite license upgrade and
the Server license isn't too bad considering what you're getting with the
Knowledge Base. Hope this helps.
Cheers,
Rob Kszan
CRM Source Inc.
"Todd Newman" <tnewman@upstreamsoftware.com> wrote in message
news:%23F6cZ%23wPDHA.3020@TK2MSFTNGP10.phx.gbl...
