John,

There are plenty of posts on this topic in the group. Sadly, the answer is
consistently: "No".

There are a variety of implementation issues that I'm sure are at the heart
of this, but the bottom line is, CRM doesn't support it. Workflow won't be
much help either because you can't tie workflow to an activity.

Matt

"John Olinger" <jcolinger@deltyme.com> wrote in message
news:ua0RpNMbDHA.300@TK2MSFTNGP12.phx.gbl...
We have set up an email queue for support@company.com.

Is there an efficient way to take the contents of the incoming email and
create a case for the customer? Is this something that could be automated
with the Workflow Manager? What would happen if an email address/contact is
not recognized?

John