hi

i would like to know does CRM record phone calls from customers or phone log
is just a manual writen info, and there is no featuer to record the phone
calls, cuz i want to check if my employees are responding well to customer
needs
--
Ammar S. Mitoori
IT Head QIMCO Co.
Tel : +9744831199
Mobile : +9745378400
Fax : +9744831643

hi, the phone activity record is manual task. if you want to do it
automatically, integrate your CRM solution with any CTI/IP telephony product,
such as CISCO or AVAYA.

"Pure Heart" wrote:

so if its manualy will it record the entire phone call as a sound file ?
and if i used the cisco products will it record the entire conversation also ?

and cant that be done with normal phone lines not IP Telephony stuff ?

thanx for replay
--
Ammar S. Mitoori
IT Head QIMCO Co.
Tel : +9744831199
Mobile : +9745378400
Fax : +9744831643


"Benjsoft" wrote:

hi, yes cisco allows recorded file to be saved, therefore using postcallouts,
you can attached that file in your activity

"Pure Heart" wrote:

And fill up your database in no time :-)


==============================
John O'Donnell
Microsoft CRM MVP
http://www.crowecrm.com


"Benjsoft" <Benjsoft@discussions.microsoft.com> wrote in message
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