Tech Support > Microsoft Windows > Windows CRM > Recovering deleted records
Recovering deleted records
Posted by Jørn Jørgensen on December 7th, 2004


Hi,

By mistake a user has deleted an Account record in CRM, and thereby also all
underlying Case records I guess.

Is there any way to get this back from the database?

Regards
Jørn


Posted by Matt Parks on December 7th, 2004


If you have the DeletionService running, then probably the answer is "No". When
records are deleted, they are only logically deleted by having their
DeletionStateCode set to 2. The Deletion service then comes along and actually
deletes the records behind the scenes. I'm guessing that by now the records
have already been deleted.

Matt Parks
MVP - Microsoft CRM

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On Tue, 7 Dec 2004 12:30:29 +0100, "Jørn Jørgensen" <jorn@hotmail.com> wrote:

Hi,

By mistake a user has deleted an Account record in CRM, and thereby also all
underlying Case records I guess.

Is there any way to get this back from the database?

Regards
Jørn


Posted by John O'Donnell on December 14th, 2004


lesson learned....turn off account deletion for all users except admins...if
the feature is there the users will find it :-)

sorry but matt is right..by now your account data is probably long
gone...however this may highlight the need to a review of the security roles
you have enabled in crm

--
John O'Donnell
Microsoft CRM MVP
http://www.microsoft.com/BusinessSol...aqLanding.aspx


"Matt Parks" <mattp65@Yax_RemoveDashAndX_xhoo.com> wrote in message
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