Hello,

I have the above problem in 2 pcs. First has OS windows XP professional and
Outlook 2003 SP2. Second has OS windows 2000 professional and Outlook 2003
SP2. In both the CRM toolbar appears fine, and, when you click on it the
forms that open have the Regarding buttons grayed out, so we cannot really
use them. No error message, no other problems.

Please advise,

Elena

So does it work for other computers or other users on those computers?
Could be a security role issue for the users. Does it work if they
access CRM through Explorer rather than Outlook client?

Ryan

Elena wrote:

Hello,

Yes, it works for all other users and for the same user when he works in
Internet Explorer. The only difference is that this user has Win 2000 Pro
whereas all the others have Win XP Pro. I have tried to uninstall and
re-install CRM for Outlook and it did not work...
The user's role is

Any help?

<rvrebel@gmail.com> wrote in message
news:1161186049.361042.45960@i42g2000cwa.googlegro ups.com...

Hi

When this problem occur, I first use Track in CRM then I can use Regarding,
hope this help.

Lars

"Elena" <newsgroup@sieben.gr> skrev i meddelandet
news:ewepj3s8GHA.4304@TK2MSFTNGP03.phx.gbl...

Hello,

Both "Track in CRM" and "Regarding" buttons are grayed out...

Elena

"Microsoft" <lars@ compdavid.se> wrote in message
news:%23oj8uAv8GHA.5092@TK2MSFTNGP04.phx.gbl...

Link to possible solution

https://mbs.microsoft.com/knowledgeb...LOVPOQNMSPQUPM
-------------------------------
Workaround (from link above if you can´t open the link)

SYMPTOMS
When you click Track in CRM or Regarding in an e-mail message for Microsoft
Dynamics CRM 3.0 client for Microsoft Office Outlook 2003, nothing happens.

You expect the following results to occur:
• When you click Track in CRM, you expect the Outlook item to be created in
Microsoft Dynamics CRM 3.0.
• When you click Regarding, you expect the Look Up Records dialog box in
Microsoft Dynamics CRM 3.0 to be displayed in Outlook 2003.

CAUSE
This behavior occurs if you use Microsoft Office Word 2003 to read Rich Text
e-mail messages in Outlook 2003.
WORKAROUND
To work around this behavior, follow these steps: 1. Start Outlook 2003.
2. On the Tools menu, click Options.
3. Click the Mail Format tab.
4. Click to clear the Use Microsoft Office Word 2003 to read Rich Text
e-mail messages check box.
5. Click OK to close the Options dialog box.


/Lars

"Elena" wrote: