Whether to track e-mail in CRM or not is a configurable item. If you choose
not to track e-mail, then the tracking code will not be inserted in the
subject. However, you will have to manually hit the 'Track in CRM' button in
Outlook to have an e-mail activity created in CRM.

To remove the tracking, in the web client go to Settings, Settings,
Organization Settings, System Settings

"jack lyons" wrote:

Thanks Larry
But I do wish to track all of the email - I just need the tracking number
held somewhere else besides in the subject field body of the message.
Makes the message look awful when sending outside the company - on internal
mail it doesn't matter.
Jack



"Larry Lentz [CRM MVP]" wrote:

You cannot change the location of the tracking token. You have three options

1 - use the tracking token in the subject line of an email and have emailed
automatically tracked
2 - Turn off the tracking token and have users manually track emails
3 - Build you own solution to track emails in CRM


==============================
John O'Donnell
Microsoft CRM MVP
http://www.crowecrm.com


"jack lyons" <jacklyons@discussions.microsoft.com> wrote in message
news:63D6FCC5-FD5C-42D3-A347-29D716477765@microsoft.com...

"jack lyons" <jacklyons@discussions.microsoft.com> wrote in message
news:63D6FCC5-FD5C-42D3-A347-29D716477765@microsoft.com...
The problem is how the other end returns the tracking token to you to
allow their message to be tracked. They probably won't include it if it's
in a header, and you can't guarantee they will quote the entire message
body...

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- ITS, Inc.
- Sure I know how to copy disks. Where's the Xerox machine?

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