I am attempting to install CRM 3.0 offline-enabled client on a laptop. I have
discovered 1.2 desktop client had previously been installed under another
user, but could not find an uninstall link in add/remove programs. I removed
the MSCRM instance, removed the program directory and removed all relevant
entries in the registry.

Do I need to remove ANY and ALL entries, including those in the class
subsection.

Is there a MS KB article describing exactly how to do this?

I can get through to the part where I enter the web link to our server, and
then the next steps of error checking indicate that the 1.2 desktop client is
present and needs to be removed.

Thank you,

~Nathan~

Good luck.

This is a difficult task. You have to "eradicate" CRM 1.2 and previous
MSDE.

After deleting all references to MSSQL...CRM...everywhere.

Check out following link for a possible cause of installation problem:
http://www.mcse.ms/message1804597.html regarding A quick download and
install of the MDAC Consistency Checker revealed a missing .rll file.

Hope this helps,

Boolean1



"ND Wilder" <NDWilder@discussions.microsoft.com> wrote in message
news:6DA2AC19-F824-4D08-BF54-1DB9F4D65AE9@microsoft.com...

If possible, login as the previous owner to uninstall the 1.2 desktop
client. Good luck!

"ND Wilder" <NDWilder@discussions.microsoft.com> wrote in message
news:6DA2AC19-F824-4D08-BF54-1DB9F4D65AE9@microsoft.com...

Boolean1, that really is an understatement.

Nathan, I recently had a difficult laptop client "Extraction" and upon
installing the 3.0 client I still received the error message that the old
client was still installed under a previous profile. I did all the standard
and some non standard removal tricks.

So I tried something different. I made a copy of the previous users profile
and stored it off disk. Then I removed the profile and it's folder in
Documents and Settings. I rebooted and installed the CRM 3.0 client. It
worked.

As Boolean1 can attest too, I was releaved......!
/:>




"Boolean1" wrote: