- Reopen service activity?
- Posted by Marcus Robinson on April 20th, 2008
Hello,
Our technicians use service activities to schedule/log work. On occasions
errors are made, with timings or other content. How can a closed activity
reopened so we can amend the incorrect data?
Many thanks,
Marcus Robinson
- Posted by Vivi on April 21st, 2008
Hi,
I think with MS CRM 4.0 you are able to create a manual workflow rule that
can 'deactivate' the service activity...
"Marcus Robinson" wrote:
- Posted by Michael Scott on April 22nd, 2008
Using Workflow, you can create a manual (On-Demand) workflow with a step that
will change the status to Active (or Open). You can then Close the activity
after you have made your changes.
"Vivi" wrote:
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