Situation:
A CRM user (person A) sends an email to a contact (person B) via Sales for
Outlook Client. This email is shown under Activity History for that contact.
'Person B' replies to the email. That email comes back and is added to the
Activity History (because of the email router) too. 'Person A'
forwards/replies to the message from 'Person B' from their Outlook Inbox;
however, the message will not be posted to the Activity History for that
client. You must forward/reply to the message from the Activity History in
order for this message to be posted to CRM.

Question/Suggestion:
We are currently using CRM version 1.2. Will this change in the next
version? Is there a purpose to having it setup this way?

We'd really like to be able to reply from our Outlook Inbox instead of
having to go to the Activity History to reply to or forward the message after
the reply to the initial email. It is something that we would really like
changed.

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http://www.microsoft.com/Businesssol...oft.public.crm