Hi All,

I just setup an email enabled queue. When I go to reply to any mails
sent to this queue (from inside CRM) it tells me "the senders email
addres could not be resolved to a record in the system"

Surely you dont have to add the email address to the CRM system before
you can reply.

It seems a right hassle to setup a a new contact every time you want to
do this!

Any thoughts on this or am I not doing this correctly!?

Thanks

Tom

I believe emails can only be sent to records in the system (account,
contact,etc). So you can create a contact from the unknown email address, and
then reply. This is kind of crucial for a CRM system. Otherwise you would be
better off using a standard mail client and a general email address because
no activities will be registered in the CRM system if you don't use contacts.

Rob Bakkers,
Avanade Netherlands


"Bouffont" wrote: