Tech Support > Microsoft Windows > Windows CRM > Setup was unable to find an instance of the Microsoft CRM Server components error (Sales 1.2 for Outlook)
Setup was unable to find an instance of the Microsoft CRM Server components error (Sales 1.2 for Outlook)
Posted by Jim Scavuzzo on February 19th, 2004


I get that error when I try to connect to the CRM Server. The Site does work
via a regular browser and MOST functionality works (except for probably some
things - I know I cannot open documents stored in Sales Literature for
Products).

When I utilize the /LV parameter (log verbose) for the setup.exe, I get
these lines relating to this:

[15:06:41] CheckPlatformUrl on http://server

[15:06:41] CheckPlatformUrl, connecting to
http://server/MSCRMServices/BizUser.srf

And when I attempt to open that URL in a browser, I get this error returned:

{{handler "C:\PROGRA~1\MICROS~3\Server\bin\BizOrganization.d ll"/BizUser}}I
did read up in the newsgroups (Re: Problem opening Workflow Manager
(insufficient privileges), John O'Donnell, 10-14-03) and read above the SRF
mapping problem. When I checked IIS Manager, I did see the SOAP mapping but
not the SRF mapping. I did add it, with the executable value being
"C:\Program Files\Microsoft CRM\Server\bin\CrmIsapi.dll" (without the double
quotes, it returns an error), but now the BizUser.srf web request returns
the following error:The specified module could not be found. Any ideas? I
have also checked and made sure that the IIS Admin service is running as
LocalSystem, and the 4 CRM services are running (I also restarted them).Any
ideas? I did have Sales for Outlook somewhat working when i had the CRM
Server installed on a different server (I still have the database residingon
that server, but the CRM Server was installed on a new machine and
uninstalled off the old server).


Posted by Matt Parks on February 19th, 2004


Is the computer a member of the same Domain that you have CRM
installed in or a different domain in the same forest?

On Thu, 19 Feb 2004 15:39:57 -0500, "Jim Scavuzzo"
<NOSPAM-scavuzzoj@ecg-inc.com> wrote:

I get that error when I try to connect to the CRM Server. The Site
does work
via a regular browser and MOST functionality works (except for
probably some
things - I know I cannot open documents stored in Sales Literature for
Products).

When I utilize the /LV parameter (log verbose) for the setup.exe, I
get
these lines relating to this:

[15:06:41] CheckPlatformUrl on http://server

[15:06:41] CheckPlatformUrl, connecting to
http://server/MSCRMServices/BizUser.srf

And when I attempt to open that URL in a browser, I get this error
returned:

{{handler
"C:\PROGRA~1\MICROS~3\Server\bin\BizOrganization.d ll"/BizUser}}I
did read up in the newsgroups (Re: Problem opening Workflow Manager
(insufficient privileges), John O'Donnell, 10-14-03) and read above
the SRF
mapping problem. When I checked IIS Manager, I did see the SOAP
mapping but
not the SRF mapping. I did add it, with the executable value being
"C:\Program Files\Microsoft CRM\Server\bin\CrmIsapi.dll" (without the
double
quotes, it returns an error), but now the BizUser.srf web request
returns
the following error:The specified module could not be found. Any
ideas? I
have also checked and made sure that the IIS Admin service is running
as
LocalSystem, and the 4 CRM services are running (I also restarted
them).Any
ideas? I did have Sales for Outlook somewhat working when i had the
CRM
Server installed on a different server (I still have the database
residingon
that server, but the CRM Server was installed on a new machine and
uninstalled off the old server).


Posted by Jim Scavuzzo on February 20th, 2004


Yes. I am not sure if it makes a difference, but the server where CRM is
installed is a Domain Controller...

"Matt Parks" <mattp65@RemoveToX_XYahoo.com> wrote in message
news:3oha30tanpjuir7nrrdjgfm5v443ia2mmp@4ax.com...