In MS Outlook, and single Contact may be associated with several Categories
(the "Categories" button along the bottom right of a standard Outlook contact
form). If a Contact has several Categories listed, how do these category
values map into CRM when they are imported?

Because of the present architecture of CRM, it would seem that there is a
series of boolean fields (yes or no) since a CRM pick list can hold only one
value.

If we decide to continue to use our client's categories for Contacts, can I
control the mapping from Outlook to CRM so that all the Outlook categories
are referenced in the CRM Contact form?

--
Carroll Little
Vis.align, LLC
610-692-3290 x3326
www.visalign.com

You can create custom fields in CRM for your Outlook categories and when a
user imports their contacts from Outlook they can choose which categories to
map. However, if you have 4 different categories, you will need to create 4
different custom picklist fields in CRM, since you can't multi-select values
from a picklist.
--
Matt Wittemann
http://icu-mscrm.blogspot.com


"Carroll Little" wrote: