Is there anyway of modifying the Queue Item entity? In both CRM 3.0 & 4.0 it
is a non-customizeable entity. Our client is using 4.0. They have Cases
being dropped into a queue via remote webservice. The customer support team
is monitoring this queue and it's necessary to display not just the date it
entered the queue but the date and time it entered the queue for priority
purposes.

The Queue Item "enteredon" field is a datetime field but the format is
currently set to Date Only.

Can this be changed? We can write a custom page with an IFRAME and replace
the Queue view in CRM but we'd like to use as much OOB functionality as
possible.

Thanks,

Jeremy