Does anyone have any insight to how the Smart-Tracking works with CRM 4.0?
The best answer I can find is that it uses a "complex proprietary matching
technique" to look at FROM, TO, SUBJECT and CC fields.

I'm especially curious to get a feel of how reliable response emails without
a token are in getting matched up into CRM.

I also have a client that uses different outgoing email addresses than is
set as their reply to address.

Does anyone have any wisdom to offer?

Hi Cindy ,

Thanks for posting in. This is Ken in Online Partner Support.

I just know that smart maching use To, Cc, Subject field to match and no
more. When I changed the subject it did not recognized so simple search by
those items??

Kind Regards,
Ken
Microsoft Online Partner Support
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Hi there!

Anything else we can do for you here on this query?

Please post back at your convenience and we will be here for you.
Thanks again for using the partner newsgroups!

Have a great week!

Kind Regards,
Ken
Microsoft Online Partner Support
================================================== ====
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
================================================== ====
We also love to hear your product feedback! Let us know what you think by
posting from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback. We look forward to hearing
from you!
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When responding to posts, please "Reply to Group" via your newsreader so
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Hi,

I am emailing to tell you that I will be closing this post today. Thank you
for using Microsoft Newsgroups!

Kind Regards,
Ken
Microsoft Online Partner Support
================================================== ====
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
================================================== ====
We also love to hear your product feedback! Let us know what you think by
posting from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback. We look forward to hearing
from you!
================================================== ====
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ====