- Telephony capabilities
- Posted by Lisa B on January 15th, 2008
I am trying to find some information on the telephony features that are
native to Microsoft Dynamics CRM. I have "googled" and found several ISV
solutions, but can someone tell me what features actually come with Microsoft
CRM?
- Posted by redware on January 15th, 2008
CRM is basically a web client and it is difficult (but not impossble) to call
TAPI from a web client (I have written the redware ISV solution). However you
can install skype which will look for all phone numbers on a page and allow
you to call with skype. You can also install any TAPI telephony software and
use the Outlook Client for CRM to call.
"Lisa B" wrote:
- Posted by Robert MacLean on January 16th, 2008
On Jan 15, 9:16*pm, Lisa B <Li...@discussions.microsoft.com> wrote:
MSCRM 4.0 has built in presence controls, these work well with OCS
server in that you can call people etc... via the presence control.
--
Robert MacLean
http://www.sadev.co.za
