Is there a way to add a link to an Exchange Public Folder email to a Support Case description?

Is there a way to add a link to an Exchange Public Folder email to a Support Case description?: Posted by Bill Walter on December 20th, 2004; I don't see any way to promote an email to a CRM Support Case, and the email
capability in CRM is about as helpful as the old teletype with no rich text,
no ability to paste a message with graphics, charts and other helpful
descriptive material. I am trying to see if I create an Exchange Public
Folder for CRM Cases if I can create links in the case descriptions to the
public folder messages so that as a case is passed through the workflow to
resolve the issue that related emails can be linked and easily reviewed by
clicking on the associated links.

Bill Walter; Posted by lindad on December 21st, 2004; You may want to try c360's e-mail to case..

"Bill Walter" wrote:

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