If you turn of the tracking tokens, the CRM Exchange Router will not be able
to automatically process inbound e-mail. So the only way to get received
e-mail into the CRM is to 'promote' it from the Outlook client by clicking
'Track in CRM'.

I hope that answers the question - but if not, post again.

Dave Ireland


"Casey" <Casey@discussions.microsoft.com> wrote in message
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If you are using Exchange, you can install an optional piece of software
called the "CRM Exchange Router" which can automatically try to push the
incoming e-mails into the CRM (it does a reverse lookup on the sender's
e-mail address). Read about it in the Implementation Guide for more info.

Dave

"Casey" <Casey@discussions.microsoft.com> wrote in message
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