We have some CRM users that are responsible for generic customer care type
issues. They want tracking and email correspondance to come to/from this
"customercare" address instead of their own primary address. Typically,
they receive these emails in a seperate email container (in exchange) that
has an address of customercare@mycompany.com What's the best way to allow
them to track emails from these non-primary inboxes? I do not have any extra
client licenses to create another CRM account, so I don't think that is an
option for me. I'm on CRM 3.0, but plan to move to 4.0 soon. Has this
aspect improved any?

Thanks,
--
Sketchy

Why not use email-enabled CRM Queues? Your scenario fit them perfectly, I
think.

The agents would not have to track emails into CRM : the inbound emails
would already be in CRM .

The agents can also send from the Queue address

What do you think?

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