How well does MS CRM work in the role of a trouble ticket system?
Specifically for an environment where technicians are dispatched to client
locations for onsite service.

We are considering it as a replacement for a Goldmine (DBase) implementation
with an integrated 3rd party trouble ticket application.

Thanks,

John Miller

John,

CRM doesn't have any out of the box Field Service support. However, there
are a few ISV add-ons that fill this void. They might fit your needs and
build upon the foundation the CRM provides.

HTH,
Matt

"SAMnet" <passport@samnet.net> wrote in message
news:uta0lcFaDHA.1740@TK2MSFTNGP10.phx.gbl...
How well does MS CRM work in the role of a trouble ticket system?
Specifically for an environment where technicians are dispatched to client
locations for onsite service.

We are considering it as a replacement for a Goldmine (DBase) implementation
with an integrated 3rd party trouble ticket application.

Thanks,

John Miller