Greetings,

I am trying to create a notification by email to inform the change the state
of a case of support in the WorkFlow Manager.

The e-mail notification when create new case or close a support case works
well.

The e-mail notification when changing the state (On hold, Waiting for
response, add activity) of a case of support does not work. No e-mail is sent
to client account and no registered activities in the processes monitor.

For all the events of e-mail notification I am using e-mail template.

How I can create these notifications by email in the workflow manager?

Thanks
Carlos Cambridge

The attribute for "On hold, Waiting for response,....) is the "statuscode"
attribute. The change status workflow event is fired on a change of the
"statecode" attribute (Active, Resolved, Cancelled).

One way to achieve what you are asking is to initiate a "wait for condition"
event when a case is created.

Good luck

Regan


"Augusto Montilla" <AugustoMontilla@discussions.microsoft.com> wrote in
message news:44CC551D-D234-440A-96CB-88D77E537E0C@microsoft.com...

Thanks for your answer.

Your solution works correctly only if the case ("statuscode") updates a
single time.

In order to make this task ("Send notification by e-mail") several times
it´s possible to use the event to "Check Conditions"

For example, send e-mail notification when it changes the "statuscode" of
the case or when an activity (task, fax, email, call) is created.

Thanks

"microsoft.public.crm" wrote:

There have been some people who have had succes in doing this with a manual
workflow that is fired recursively. Not sure I like that approach. Another
option would be a post-callout.

--

Matt Parks
MVP - Microsoft CRM


"Augusto Montilla" <AugustoMontilla@discussions.microsoft.com> wrote in
message news:70223832-8FBA-4420-9269-50AAAF832294@microsoft.com...
Thanks for your answer.

Your solution works correctly only if the case ("statuscode") updates a
single time.

In order to make this task ("Send notification by e-mail") several times
it´s possible to use the event to "Check Conditions"

For example, send e-mail notification when it changes the "statuscode" of
the case or when an activity (task, fax, email, call) is created.

Thanks

"microsoft.public.crm" wrote: