- Workflow Rules for items in Queue
- Posted by CIO-RKA on February 22nd, 2007
The software should allow us to create workflow items on Queues. We use the
system for our IT helpdesk and we need an easy way to send an e-mail to the
on-call support person when an item enters the queue matching a certain
critera (i.e. subject=X, etc.)
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- Posted by MattNC on February 23rd, 2007
You can do that by creating a workflow rule for when an email is created. It
will look something like this:
When Email is Created
if
Email.To Contain "NameofYourQueue: Queue"
then
Email To: User Name;Subject:"YourSubjectLine"
--
Matt Wittemann, CRM MVP
http://icu-mscrm.blogspot.com
"CIO-RKA" wrote:
- Posted by GrizzlyTech on March 4th, 2008
Would it be somehow possible to send an email to an owner of a Case that the
email was regarding?
(as long as it was tracked by a token)
--
Thanx
Grizz
"MattNC" wrote:
