Kate,
Check the information here and see if it helps with your problem. If not,
please post back.
Be sure to review this article:
GENERIC KERNEL32.DLL ERROR CHECKLIST
by Richard G. Harper
Troubleshooting KERNEL32.DLL Errors:
http://www.aumha.org/win4/a/kernel32.htm
Sometimes parasites and/or malware may also cause this problem. Try
downloading,
installing, updating and running these two Free programs to be sure none of
these are present.
SpyBot:
http://www.safer-networking.org/index.php?page=mirrors
Adaware:
http://www.lavasoftusa.com/
HTH
Jan 