kathy,
Is this the error message ? :
" A previous installation has pending work requiring a reboot. You need
to restart your computer to complete that installation before running
internet explorer setup. Setup will now close." "
http://support.microsoft.com/?kbid=309314
Try the resolution in the above KB article. If that was not the specific
error message, was it this ?:
" A previous program installation was never completed. You need to
restart your computer to complete that installation before running
Internet Explorer Setup. Setup will now close. "
http://support.microsoft.com/?kbid=214643
In either case, advise you to download and install AdAware:
http://lavasoftusa.com
On first running AdAware, click the globe icon to update the definition
files. Then read the Help file to learn how to best configure it to scan
your system . Now scan the system. AdAware may tell you that some files
are in use and the system needs to be rebooted to allow it to remove the
files. Even if you do not get this message, reboot the system and scan
it again.
To learn about parasites, remove them, and prevent their reoccurrence,
read these pages :
Anti-Parasite Quick-Fix
http://www.aumha.org/a/parasite.php#quickfix
Dealing with Unwanted Spyware and Parasites
http://www.mvps.org/winhelp2002/unwanted.htm
Darnit-Spyware
http://www.mvps.org/inetexplorer/Darnit.htm#Spyware
Are you trying to install an update for IE or are you trying to upgrade it ?
MowGreen [MVP]
*-343-* Never Forgotten
kathy wrote:
