I've been using MCE for several months and want to do an Install-Upgrade
since at least one function does not work. When I try the Upgrade Install,
Roxio GoBack is listed as a program that is not compatible and has to be
uninstalled prior to the install-upgrade. However, I've followed all Roxio
suggestions as to how to uninstall GoBack and haven't been successful. None
of the Roxio files can be found, yet MCE stops because of Roxio GoBack. I
would like to avoid a complete reinstall. Any suggestions would be greatly
appreciated.
--
Thanks! 98bluewave

Try deleting the registry entries:

Found at:
http://service1.symantec.com/SUPPORT...e=&svy=&csm=no

Good luck!
=========================
To remove the GoBack registry keys

1. Delete the following registry keys:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\App
Paths\GBMenu.exe
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\App
Paths\GBRevert.exe
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\App
Paths\GoBack.exe
2. Navigate to the following key:


HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\explorer\ShellExecuteHooks
3. Delete the following value in the right pane:

{6809e580-a3a7-11d1-9a00-00a0c945b006}
4. Navigate to the following key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\RunServices
5. Delete the following value in the right pane:

GoBack Polling Service
6. Delete the following registry key:


HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Uninstall\GoBack
7. Navigate to the following key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Help
8. Delete the following values in the right pane:

GoBack.cnt
GoBack.hlp
9. Delete the following registry key:

HKEY_LOCAL_MACHINE\Software\Roxio\GoBack
10. Navigate to the following key:

HKEY_LOCAL_MACHINE\Software\Symantec\InstalledApps
11. Delete the following value in the right pane:

Roxio GoBack
12. Delete the following registry keys:

HKEY_CURRENT_USER\Software\Roxio\GoBack
HKEY_USERS\.DEFAULT\Software\Roxio\GoBack


Remove the GoBack program folder

1. Open Windows Explorer and navigate to the following folder:

C:\Program Files\Roxio\GoBack
2. Right-click the GoBack folder, and then click Delete.
3. Navigate to the following folder:

C:\Program Files\Norton SystemWorks
4. Right-click the GBPlugin.dll file, and then click Delete.


This completes the removal of GoBack 3.0 Personal Edition.

==================

Dustin Harper
dharper@overclockersrip.net


"98bluewave" wrote: