I was hoping someone would have an anwser for this one:
I installed all the critical updates through "Windows Update" and when my NT40 workstation rebooted, it says one or more services failed to load. They are (mouclass, kbdclass, msi8042). I have several that i was updating a one time and it only happened to the NT4.0... not any of the 2000 machines. I am able to remote into one of the machines and i got the event error list (Event ID 7026) I also tried to go into devices in teh control panel and start those services and it says that "the system could not find the specified file."
My problems are that 1) I have run into a dead end with what i can find on how to resolve the problem. 2) Once i find the fix, I need to be able to implement it on one workstation that i can not log into because of not haveing remote software (in this case VNC) installed on it.

Any help is very much appreciated.. I know that there has to be others out with this issue.

Christoper Rhodes

Hi Christopher,

This question is constantly asked - the frequency of people encountering this
particular problem has skyrocketed in the last couple of months because of the
all the Virus/Worm scares and everyone finally deciding to do something about
plugging the multitude of security holes left in Microsoft OSes :-) (NT 4.0
included)

To answer - by any chance did you have a copy of Microsoft Intellimouse prior to
V3.2 installed on the machine ? There is known issue of the 'POST SP6a Security
Rollup (SRP) Q299444' breaking the mouse and keyboard when it is installed under
these conditions.

Have a look at Microsoft Knowledgebase Article 305462 - Mouse and Keyboard Stop
Working After You Install the Windows NT 4.0 Security Rollup Package, I think it
will address your particular situation. They offer several possible fixes for
the problem, depending on what type of file system your boot partition is. (ie:
the one that has the /WINNT folder on it)

I managed to cure my particular problem by remote logging in over our LAN and
manually replacing the effected files - fortunately they weren't in use because
they had failed to start :-) Once I got a working keyboard and mouse again I
properly removed Intellimouse V2.0 using Add/Remove programmes and replaced it
with a llater version (V3.2 or later is ok)

Calvin.