Dear Customer,
Thank you for posting in newsgroup.
According to the post, I know this is Share FAX issue with different
dialing rules on the Windows Server 2003 R2 Standard Server. If I have any
misunderstanding, please feel free to let me know.
Before we move on, please collect some information for the further analysis.
Information Needed:
======================
1. What configuration did you configure in the dialing rules?
2. Which user account did you use to configure the dialing rules?
3. Does this issue exist for all users or just some specific users?
4. Did you install the FAX service on the Windows Server 2003 Terminal
Server for all the clients to run?
Analysis:
=============
By default, the Fax service runs under the system account, so per-user
settings are not available to it.
To narrow down the issue, I would like to suggest that you perform the
following test.
Please do as follows:
=======================
1. Log on the FAX service management console with the administrator and
configure a dialing rule, and then please check if you may send a fax with
the new dialing rule.
2. Please log on to the terminal server with the administrator credential
with RDP, and then test if you may send a fax with the new dialing rule in
the terminal session.
3. If it works, the issue should not be related to the terminal server.
Please log on to the terminal server with other user account with RDP, and
then test if you can send a fax with the dialing rule that was created by
administrator.
Reference:
============
Fax Service Does Not Use Dialing Rule Calling Card Information
http://support.microsoft.com/kb/239888
I look forward to your reply and thank you for your time.
David Shen
Microsoft Online Partner Support
Dear Customer,
Thanks for your reply.
Based on the description and the research, here is some information which
may be helpful for you.
Analysis and Suggestions:
========================
Possible issue: Client side issue
This behavior can occur if you did not use the canonical format (Country
code + [Area code] Telephone number) when you typed the telephone number in
the Business Fax box in the contact. The Dialing Rules functionality does
not process telephone numbers that are not in the canonical format.
To work around this issue, please configure Microsoft Outlook to
automatically enter the telephone numbers in the canonical format.
Please Note: Complete both of the procedures that are described in this
section on all Outlook clients that use the Contact list for faxing.
1. Start Outlook, and then open the Contact list.
2. Click Call Contact on the Actions menu, and then click New Call.
(Alternatively, press CTRL+SHIFT+D)
3. Click Dialing Options, and then click to select the Automatically add
country code to local phone numbers check box.
4. Click OK, and then click Close.
When you type new telephone numbers in the Contact list, they are displayed
in the canonical format. Because the country code is present in the
telephone number, Shared Fax Service uses the Dialing Rules functionality
when it dials the telephone number.
To convert existing contact telephone numbers to the canonical format:
1. Open the Contacts list.
2. Click Import and Export on the File menu.
3. After the Import Export Wizard starts, click Export to file under Choose
Action to perform, and then click Next.
4. Click Comma Separated Values (Windows) under Create a file type, and
then click Next.
5. Click Contacts under Select a folder to export from, and then click Next.
6. Type a folder name and a file name, and then click Next.
7. Review the settings and click Finish.
8. After you export the file, click Import and Export on the File menu.
9. After the Import Export Wizard starts, click Import from another program
or file under Choose Action to perform, and then click Next.
10. Click Comma Separated Values (Windows) under Select the file type to
import from, and then click Next.
11. Type the path and the file name that you used in step 6, click Replace
duplicates with items imported, and then click Next.
12. Click the contact list that you are updating under Select Destination
folder, and then click Next.
13. Review the settings and click Finish.
14. After the import procedure has completed, verify that the contacts
contain the telephone numbers in canonical format.
Possible issue: Server side
It is possible that if we set the dialing rule on the Windows Server 2003
to be applied to all faxes from all the workstations so that we do not need
to create the dialing rules on all our clients.
When a fax is sent from client machine to server machine, always server
side dialing rules will be applied and the translated (actually dialed)
number will not be shown to the user.
However, in the client-server scenario, since dialing rules are applied at
server side, calling card information will not be used. This is because fax
runs as network service and calling cards are configured in user's context.
Only the rules that are configured in General and Area code Rules section
will be applied in the dialing rules option page.
For your scenario, since Calling card section is not used in client server
scenario, if the requirement is to only to add prefix before the number
then this can be achieved using General section itself.
Enter the Account number and Pin next to "To access an outside line for
long-distance calls, dial" text box. The number will be dialed before
dialing STD (long distance) & international calls.
For example, assume that you are in US and your number is +1 (country code)
222 (area code) 333 4444. You want to make a long distance cal for number
+1 (555) 666 7777. The phone system requires you dial a "9" at the very
beginning to initiate a long distance call. Then, it continues requesting
you to dial carrier code 757, then the telephone number. So, please confirm
the eventually number that the system dialed is 9 757 1 555 666 7777.
If this is the case, we could achieve it by using the server side dialing
rule.
1. On the Windows server, open Control Panel -> Phone and Modem Options
2. In the Dial Rules, Please edit "My Location"
3. In the General tab, please input 9 after "To access an outside line for
long-distance calls, dial"
(Here, 9 is the number in above example, you may change it to your own code)
4. Please input 757 after "Use this carrier code to make long-distance
calls"
Hope it helps.
Thanks for your time.
David Shen
Microsoft Online Partner Support
