My CD/DVD drive worked fine until early January, when it refused to burn data
or music discs. This drive is still under Dell warranty but they insist it
is a software problem. I have read everything I can find on the subject and
now it will sometimes burn, sometimes not, and if it does work, I get a
message saying that it didn't!

Sonic Record Now 7.3 was included on this computer, and I was previously
able to burn discs with it and with the Windows XP built-in feature. Now it
behaves the same way with either program, although Record now will not burn
music files.

Any new ideas?

try this : click start then click run then type:/scannow
& press enter.

"phillip maurice nelson" wrote:

Guessing this to be in the CD drive, but nothing happens.

On Thu, 9 Feb 2006 14:02:29 -0800, BJ Gates wrote:

Since the drive works some of the time, it does sound like a software
problem. I'm not familiar with Sonic's software (have never used it) but
have you considered uninstalling it and trying something different?
Personally, I like Ahead's products (Nero and InCD) for my CD and DVD
burning.

--
Sharon F
MS-MVP ~ Windows Shell/User

"Sharon F" wrote:


I have uninstalled the Sonic software, and the XP built-in burner still does
not work as it did before. This system worked fine for 8 or 9 months and
then suddenly stopped working correctly. I'm not of a mind to buy a new
software program until I am sure that the drive itself is not malfunctioning
somewhere.

I will probably take it to my local computer guy who has never steered me
wrong, and get him to check it out. I just don't have time to spend any more
hours on the phone with Dell.

On Sun, 12 Feb 2006 05:13:27 -0800, BJ Gates wrote:

Nero has a free trial which is why I recommended it. That and I use it and
like it. But if that's not the way you want to go, that's fine - it's
certainly your choice.

Although the problem sounds more software than hardware, there is still the
chance that it is a hardware problem. I wrestled with a CD writer for a few
months before investing in a new one - no failure to write but sure did a
good job creating a coasters every now and then. Popped a new burner in and
never had a problem after that. In other words, a burner can string you
along like this (burning and then not burning) before dying completely.

Whichever way it turns out, good luck to you and hope it gets fixed in a
satisfactory manner.

--
Sharon F
MS-MVP ~ Windows Shell/User

Ah, I like that!

Thanks for letting me know. I'll look for it.

Yes, but I will try the Nero program and see what happens. Some of the
things it is doing right now have me back to the hardware issue....

Thanks Sharon.